Free Customer Service Training For Your Organisation

Posted by: Paul Stanford

 

 

Free Customer Service Training For Your Organisation

 

I am sure that any Small Business owner will understand the importance of delivering a high quality of service to its clients. Good customer service is often the differentiator (particularly for a small business) between a client choosing your business over a competitor’s offerings.

 

So how do you go about improving customer service levels? Well one way that you can do this is to train your staff in customer service. Yes I know there is a credit crunch going on out there and businesses are looking to cut back on “non-essential” expenditure but that is why I am offering you this opportunity to get it for free. Yes that is right for free!

 

An associate company that I work closely with, Cute Dog Consulting (www.cutedogconsulting.com), can offer you free Customer Service Training to NVQ Level 2 for your staff (they also offer a Level3 which can be part funded) if you are based in the South East of England. The training and assessment is carried out at your workplace so there is no need to attend a college or sit an exam at the end. Cute Dog Consulting has designed the training programme which involves group workshops and individual on-the-job observations/assessments which will result in a qualification without taking an exam, being the equivalent of an A level in Customer Service at Level 2, or part of a degree (Level 3)

 

 

This course has been designed for professional front line staff, and its flexibility allows it to be equally suitable for someone who has left school without any formal qualifications to someone with a degree  – its all about proving that you are doing your job in the most best way possible and keeping customers happy consistently… the whole programme is designed to be flexible and to fit in with normal working hours.

 

 

So as an employer you get a triple benefit in upskilling your staff with free training, giving them a formal qualification and you get to improve the quality of customer service provided to your clients. Keeping you happy, your employees happy and your clients happy.

 

 

If you would like to know more about this fabulous offer and how you can benefit from it then please contact me using the contact details on the 4 Momentum website (www.4momentum.co.uk)

 

Paul Stanford is a Director of 4Momentum http://www.4momentum.co.uk. 4Momentum provides business advisory services to small businesses, charities and social enterprises primarily in Sussex. Services include advice on starting a business, growing and transforming a business and selling a business. Clients typically contract 4Momentum for short periods of an hour to long term consultancy over many months for advice on subjects such as mentoring, business planning, sales and marketing advice, bidding for contracts, raising finance and general business advice. Paul is approved by the UK Government to deliver business advice on their behalf through Business Link and is a member of the Institute of Business Consultants. Visit his blog at http://www.paulstanford.co.uk/blog

Copyright 2008 Paul Stanford

 

 

 

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