Customer service at it’s worst

Share I’m a firm believer in delivering excellent customer service and the benefits that it brings to business. We are always hearing about how to improve customer service so I thought instead I would give you a couple of recent examples that happened to me of how to deliver poor customer service…. 1. I was [...]

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A Board Advertising – Good Or Bad?

Share Posted by: Paul Stanford     A Board Advertising     Many small businesses with a presence in or near the town centre need to make themselves “visible” to potential clients. One of the most cost effective ways of doing this is through the use of A Boards. They do work and that is [...]

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Small Business Protecting Your Income

Share Posted by: Paul Stanford Protecting your income One of the biggest areas of weakness that I come across time and time again when visiting small businesses is regarding the contracts they have..or to put it more accurately … they don’t have with their clients and suppliers. We all know how important clients are to [...]

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